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The Cable Guys Ask for Some Love

carey_cable_guyA year ago, when Time Warner Cable and Viacom sparred over renewal fees, Viacom (VIA) took out ads asking consumers for sympathy. Today, faced with the prospect of similar fights with the likes of News Corp. and Scripps (SSP), Time Warner Cable (TWC) is launching its own media salvo.

The cable provider is promoting a “Roll Over Or Get Tough” campaign, which asks consumers to…well, it doesn’t ask them to do anything, really. But there is a Web site where the company makes its case–its programming partners want more money, because that’s what they always want–and says that at some point, consumers will be able to “vote” on…something.

The thing is, the cable providers are at least half right: Cable programmers do want more money, because that’s what they always want. And now broadcasters like CBS (CBS) and News Corp.’s (NWS) Fox, which traditionally haven’t been paid for their programming–at least not officially–want money, too.

But boy oh boy, is it going to be hard to gin up sympathy for the cable guys. When’s the last time you felt anything remotely warm and fuzzy toward your local operator, which may well have an effective monopoly in your neighborhood, and certainly acts like someone who has a monopoly?

And in any case, it’s hard to see what consumers are expected to do here: Left to their own devices, they might well elect to pay for just a handful of cable channels they want instead of subscribing to dozens of ones they never, ever, watch. That might well drive down cable bills, dramatically. Which is why programmers and providers don’t want that to happen.

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  • anthonystabile
    I'm disturbed by this campaign. I'm a consumer and frankly Time Warner is the premium cable operator in my area. I pay 50% more for their service. They need to roll over and provide the channel lineup they commit too, or simply reduce the channels they offer and make their price competitive.

    Lets face it. Whatever results are garnered from this study could easily be overinflated. This is nothing more than a sob-story play by them and the customer's concerns left on their "survey" site will likely be screened and only those aligned with their corporate strategy will be passed along to the broadcasters.

    Time Warner comes across as a sissy crybaby on a playground during recess in this campaign instead of acting like a national corporation. The Fortune 500 company I work for (Finance industry) would never advertise in such a shady and biased way.

    Shame on Time Warner. Sell commercials during these slots to make up your losses instead of pandering to customers for unjust sympathy.
  • greedyfox
    Networks are the babies, and greedy ones at that, get off your high horse. This article is so biased.
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Peter Kafka has been covering media and technology since 1997, when he joined the staff of Forbes magazine. Most recently, he has been the managing editor of the tech and media Web site, Silicon Alley Insider. Read more »

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